Professional Speakers Bureau International

james d. Feldman, CSP, CITE, CPTM, CPT, PCS

TOPICS -  • Change • Customer Experience

 • Customer Service • Employee Engagement

 • Innovation • Leadership • Management

 • Presentation Skills • Problem Solving

 • Retention • Transforming

james d. feldman - PROGRAMS

 

  • Customer Service Education and Training
  • Patient Experience vs Patient Satisfaction
  • Employee Retention Through Recognition
  • Enhancing Persuasive Presentation Skills
  • Impacting Hospitality Service Attitudes
  • Improving Innovative Problem Solving 
  • Hooking A Catfish

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james d. Feldman - BIOGRAPHY

We live in a time where the term SHIFT HAPPENS is an understatement. It’s time for INNOVATION at the speed of OPPORTUNITY. James’ approach is UNCOMMON common sense.


James shares insights gleaned from decades of working with every size and type of organization while building his own sales promotion agency.


Today success is predicated on the ability to create Meaningful Memories for your customers with a team that thinks like owners.

His guiding principles can be applied to almost any situation. Attendees laugh, learn, and hear their own AHAs as he explains what they can leverage for their own shift. They leave with actionable, implementable insights that can impact their lives NOW.


James listens to your needs and creates a completely customized unforgettable experience. His clients started calling him The Bright Idea Guy because he is THE NOWIST.


So how did this guy become one of the most sought after problem solvers?  A little history? 


Transformational Keynote Speaker James Feldman, CSP started his first entrepreneur venture in high school where he became the photographer for the local newspapers. He found a market for his photography skills by making 35mm slide presentations.


Learning from other speakers he crafted his presentation skills when he started to make formal presentations about how to distinguish between rewards and recognition. Soon Jim provided his recognition rewards and presentation skills to McDonald’s, General Tire, Aston-Tate, Microsoft, Neutrogena, Marriott, Mary Kay Cosmetics, Hyatt, Redkin Vidal Sassoon, Disney, and others.


By the mid-’80s, his company James Feldman Associates, Inc. serviced Toyota, Wrigley, Greyhound, Knudsen, Nissan, Ford, Frito-Lay, McDonald’s, California Lottery, Vidal Sassoon, Volkswagen, Red Lobster, and consolidations such as Beatrice, Hewlett-Packard, AT&T, etc.


He was a pioneer in the creation of loyalty programs that offered more experiential elements so that redemption choices included individual incentive travel as well as branded merchandise. Individual travel became a half-billion-dollar distribution channel. Jim is considered the advisor and creator of individual incentive travel certificates for Hyatt, Marriott, Sheraton, United, American, and more. www.itcheque.com


Jim realized that ‘speaking’ to the needs and aspirations of his clients’ customers and employees required education. His message of ‘One Size Does Not Fit All’ has become a classic phrase that represents the needs for better-designed programs and more targeted rewards. To create a buzz Jim started to make formal presentations to trade shows and clients.


He was then approached by a local hotel to help with AV, become the keynote speaker and MC. Jim seized this opportunity and started a meeting planning/event business. His clients included Tupperware, MaryKay, Creative Memories, Toyota, DK Family Learning, Redkin, Apple.


Today Jim is a sought after transformational speaker that identifies what can be done NOW to impact future trends. He helps guide his clients on the Journey To Bright Ideas™.


His presentations are about how to think not what to think.


The velocity of business change has increased to the point that Jim recognized that most organizations must be able to constantly shift your thinking and emphasis to address issues and opportunities as they arise. Management practices that may have worked yesterday may not work today. Your employees’ development and your customer retention must change.


You must shift your thinking & start to manage change. He has worked with diverse clients from the United States Department of Defense to the Cremation Association of North America, McDonald’s to Wynn Las Vegas, Toyota to Apple, Neutrogena to AT&T, Hyatt to American Dental Association.


He provides plain talk to smart people. Jim focuses on the results and challenges your audiences…“don’t let what you think you know prevent you from learning what you need to know.”

Testimonials

“It is rare to find a speaker who fits all of a meeting planner’s expected qualifications. You not only fit all the qualifications, you far surpassed any expectations a meeting planner could ask for in a professional speaker.”

Gerri Hopkins,

 

Executive Director, Chairman of the Board, Incentive Federation, Inc.


“Your motivational presentation at our National Executive Directors Leadership Meeting was very informative and delivered with a wonderful sense of humor and enthusiasm. As I listened to the comments after the session and reviewed the evaluations, you were a tremendous success.”

Frank Lynch,

 

Vice President, Field and National Operations, March Of Dimes Birth Defects Foundation


"I had great expectations for our forum Jim. This was in part due to the great professional education components we managed to combine into the program. You certainly did your part with your 90 minutes that truly made everyone reflect on their business direction. As you promised, it made them a little uncomfortable, too, as hearing something you need to hear often does. But they all loved the presentation and the way you made them consider and reconsider how they were doing business. If a presentation holds everyone’s attention for 90 minutes, it makes them laugh, it makes them think and they complement the organizers afterward, you can consider that a success! Jim, thanks again for helping us to have such a successful forum."

Terry Epton, CITE, DMCP, President
Hosts Global Alliance


"Jim, I truly enjoyed meeting you this week. As you could probably tell form our conversations, I found the content of your presentation spot on and I hope that the attendees to the event find a way to incorporate some of it into their businesses. I also greatly enjoyed our one on one conversations."

Al Damico, Chief Operating Officer
InfoComm International


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james d. feldman - MEDIA

Only Some of Jim's Books

Shift Happens!®  Reinvent Yourself Using 3D Thinking


This books helps you identify what can be done NOW to discover new opportunities on your Journey To Bright Ideas for your RECESSION REVENUE RECOVERY.

One-On-One Coaching Included w/each hardcover edition.

COVID-19 changed the world. Intended to provide business leaders with "shifts" in their perspectives on the evolving implications for their companies this book offers a toolbox for innovative responses to some of those shifts. When Shift Happens you can manage it or let it manage you. Succeeding after shifts in his own life, Feldman illustrates how to stop limiting yourself, retake control and immediately start using change to your advantage
This book will help readers to create a vision where others aren't looking, capture what others are not seeing, by applying UNCOMMON common sense to increase profitability. Want to break free of the past, boost your energy, and impact the future? Learn how to apply 3D Thinking to discover innovative solutions in times of high-velocity change. Jim's ideas are simple with life-changing results.

D•A•T•I•N•G Your Customer®: A Relationship Manual


This is Jim’s 3rd book that focuses on a serious issue in the US…the decline of acceptable Customer Service. For most of us we are frustrated by the ease with which we can place an order for a product or service and the amount of hurdles we have to overcome to obtain service or a refund.


Most companies either exceed Customer expectations like Zappos, Apple, or Nordstrom or fall so short of delivering what is promised that the list is too long to mention.


This is an easy to understand manual that under promises and over delivers.


Written in a conversational tone, everyone from the most experienced service provider to a newbie trying to compete by offering better service and a liberal Customer Return Policy that understands the premise…


It’s called Customer return for a reason.

Doctor Travel's: Cure for the Common Trip


Written as a guide for those that need know before they go on their next trip, this book is an easy roadmap to explore.


Doctor Travel’s Cure for the Common Trip is an indispensable travel guide about how to deal with:


  • Airline delays
  • Frequent Flyer programs
  • Small hotel rooms
  • Long waiting lines
  • Flight cancellations
  • Air or sea sickness
  • Lost Luggage
  • Crummy service
  • Jet lag
  • Cranky kids
  • Mushy meals
  • and keeps smiling

Thriving On Change: In Organizations


It’s not enough to deal with change. Today, you need to seize the opportunities offered by change in order

to thrive. This book helps you to integrate the organizational and individual issues necessary for successful change to occur. Each chapter ends with an “action summary” to help you get started

Eighteen world-class experts give you more than 120 ideas for thriving on change. Here are a few of the topics covered:

  • Models of successful change
  • Creating a sense of urgency
  • Individual responses to change
  • Values-based change
  • Entrepreneurial change
  • Responding to marketplace change
  • Dealing with causes, not effects
  • Using meetings to promote change
  • Teams for change
  • Customer-service change
  • Managing people through change
  • TQM and creativity
  • How to deal with resistance to change
  • Peak-to-peak change
  • “Selling” change internationally
  • Taking charge of change
  • And how to get it done

Celebrate Customer Service: In Organizations


If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service in worth little. Whether you’re in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.

Celebrate customer service – take your customer relationships to the next level:

  • Why great service = more business
  • Internal customer service
  • Mystery shoppers
  • Turn complaints into compliments
  • Online service
  • Cross-cultural service
  • How to implement great service

Shift Happens!® No Job, No Money, Now What?


This book will help you change your own personal and professional life. During the shutdown of COVID-19 Jim saw opportunity in Post coronavirus. Shifts happen all the time: weight loss or gain, getting fired or hired, changing careers, a death or birth in the family, etc. They may be positive or negative, but YOU choose how you deal with them.

Jim’s book, Shift Happens!® No Job, No Money, Now What? is valuable whether you are unemployed, were laid off, still have a job, are a former Executive, hospitality/restaurant staff or a former factory worker — you will find useful tools to help you shift your future.

When Shift Happens you can manage it or let it manage you. Succeeding after shifts in his own life, Feldman illustrates how to reclaim control and start using change to your advantage immediately. To ensure that Shift Happens this book includes 30 minutes of One-On-One coaching with either Jim or one of the C-Suite executives (www.sosthinktank.com)

He uses personal or real life stories to illustrate the path he and others have taken to transform change into success. He also gives simple, yet powerful information on the process. Want to break free of the past, boost your energy and impact the future?

Learn how to apply 3DThinking to discover innovative solutions. Jim’s ideas are simple with life-changing results. Purchase this book today and make Shift Happen!

© 2020 – By James D. Feldman

Foreword by Joseph Sugarman, Blublocker Corporation

Published by Transformation Media Books

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