Creating a Customer-Centric Culture That Drives Repeat & Referral Sales

Your customers are bombarded from every direction with some type of marketing. How can you get through and make your touchpoints more effective? The best way to do that is to get to know your customers and their preferences. Where do they come from? What do they do? Who are they? What do they want? And most importantly, how do they want it? Find out with Ford.



• How to use Google Analytics to really understand customer behavior
• Leveraging customer engagement software to improve the customer experience
• Discover ways to examine your sales process to find opportunities for improvement
• How to survey customers to learn your satisfaction score and improve relationships