Professional Speakers Bureau International

Professional Speakers Bureau International

The Working Bureau with the Working Speaker for the Working Client!

Author & Keynote Speaker

"The Experience Maker"

dan gingiss

TOPICS - • Company Culture • Customer Experience
• Customer Loyalty • Customer Retention
• Customer Satisfaction • Customer Service
• Employee Experience • Hospitality

• Marketing • Sales

dan gingiss - PROGRAMS

  • A Remarkable Customer Experience is Your Biggest Competitive Advantage
  • Learn the types of experiences people share most often and why.
  • Apply an easy, 5-step framework for creating remarkable, shareable experiences.
  • Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 
  • Why Every Employee is in the Customer Experience Business
  • Learn how different teams such as marketing, finance, and legal shape the customer experience.
  • Discover real-life examples of the impact of non-customer facing teams on the end customer.
  • Realize how a company-wide commitment to CX improves customer loyalty.
  • Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience
  • What it means to BELONG and how to create it at your company.
  • Specific examples of companies authentically embracing diverse customers.
  • How diversity and inclusion leads to better products, improved customer experience, and higher profits.

"Truly transformative."

-Carrie Hansen, EVP & Chief Operating Officer, AssetMark, Inc.

"You achieved a remarkable trifecta: your message was actionable, inspiring, and delivered with an engaging flair that captivated both onsite and virtual attendees."

-Tom Hershberger, Marketing Practice Director, University of Wisconsin E-Business Consortium

'Not only was the content 100% on point...Dan also invested the time to listen and learn more about our business. Dan provided follow up suggestions for us after our conference to further add value."

-Michael Barrette, Chief Marketing and Sales Director, Dippin' Dots & Doc Popcorn

"Dan is a masterful storytelling, great human, and a treat to get to meet in person...he exceeded my expectations!"

-Dean Nicholas, CEO Forethought

"He was such a hit that we brought him back."

-Melissa Whirledge, Director of Marketing, Walton Communities

"His approach to making memorable experiences for our customers was a great mix of reality, humor and wow as we learned better ways to do ordinary things."

-Marie Shubin, CEO, SOCAP International

"Dan was fantastic. He brought a ton of energy to our event and really brought his customer experience message home to our attendees in a tangible and enthusiastic delivery. Additionally, he was a delight to work with. He truly takes his own message to heart  when working with his clients as well."

-Josh Hafetz, Ethos Beauty Partners

"Dan Brought the perfect mix of energy, thought leadership and fun into our agenda that head our attendees talking well into the next day."

-Ashley Keating, Director of Events & Field Marketing, CallMiner

"Dan Really captured the audience's attention...[his] thought-provoking presentation will stay with you."

-Sara Broderick, VP of Membership, MPI Chicago Area Chapter

Some of Dan's Selected Clients

dan gingiss - Biography

Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.


Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.


Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.


He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.

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gingiss - MEDIA

The Experience Maker

Instead of spending more money on marketing and trying to acquire new customers, what if you focused on providing your existing customers a remarkable experience? Listen to your customers, engage with your customers, and they will become your best marketers. And The Experience Maker book will show you how.

The Little Book of Little CX Ideas

We can create a customized “little book” for your industry, association, franchise, or company – including your logo. It’s a great keepsake for all of your employees and a solid start to creating a customer-centric culture. Contact us and ask about adding a hands-on workshop to your next event where your own team generates ideas that can be converted into a book.

Winning at Social Customer Care

Social media has changed customer experience forever by shifting power from brands to consumers, requiring a different way of thinking about engagement. Author Dan Gingiss shows how top brands create engaging social media experiences and shares how you can do the same.

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