Ann's Programs

ASSERTIVE NOT AGGRESSIVE

When people converse in clear, honest, and direct ways and respect the feelings and thoughts of others, the communication becomes the foundation for strong, healthy relationships that can withstand conflict and problems. Assertive communication is a skill that can be learned, but for many people, it takes practice. There are specific communication techniques that enhance managing the challenges of working with and living with others.

BUILDING TEAMWORK

Whoever said sticks and stones can break my bones but words will never hurt me didn’t live in today’s business world. Effective communication is key to building teamwork even during tough times. Participants will walk away from this session knowing what to say and when to say it.

DO IT, DUMP IT OR DELEGATE IT

We all have things in our personal and/or professional lives that we “tolerate”, "put up with" that can really bring us down. It’s time to make decisions. Take those negative things off your frustration list. Learn how to take accountability for your choices and live a stress-free life.

GENERATION X,Y, Z: How we can all work together?

Every generation has its unique differences. The youngest generation is far different from the oldest living generation. But, guess what? We’re all in the workplace together. It can make for some interesting workplace wackiness. Learn how to enjoy and embrace each other’s attributes.

GIVING FEEDBACK AS AN ARTFORM

This session is designed to provide a basic understanding of the importance of feedback at work and in personal relationships, the barriers to effective feedback, and the process of providing constructive feedback and praise.

I LOVE MY JOB

Learn to love your job all over again! Do you have the tools to do your job right? Are you surrounded by supportive people? What can YOU do to make it better? Your job could be the happiest place on earth! Find out what you need to succeed. 

IMPROVE CUSTOMER SERVICE BY LEAPS AND BOUNDS

You will no longer question how to conquer customer service complaints. Listen. Empathize. Apologize. Problem. Solved. We all need to practice leaping. This session will be a springboard to better relationships - both professionally and personally. 

JUST DO IT

For many people, stress comes from the habit of procrastination – putting off doing something because of some discomfort with the task. When important tasks need to be done or critical decisions need to be made – and they're not – people often feel anxious, inadequate, and pressured.

LEARN LEADERSHIP

Are leaders born or made? Regardless of how you may feel you obtained your leadership skills, there are always ways to enhance your abilities. Ann will inspire you to reevaluate your leadership abilities and address any issues you find need improvement. Discover how you can increase your value by being a leader in your organization. Becoming a lifelong learner could be the first step.

MANAGING CHANGE

While change is inevitable, it is also one of the greatest causes of stress in our lives. Change in the workplace is no different. Downsizing, relocation, mergers, reorganization or restructuring, and technology are all causes of change at work that can create challenges.

OVERCOMING OVERLOAD

Learn ways that you can actually “buy” yourself some time in the day. Learn how to diminish the drama by working with people instead of paperwork. Don’t let technology bring you down. You’ll hear 8 ways to Overcome Overload and have a better work-life balance.

TEAM COLORS

Whose team are you on? Learn how to be a high-performing team member. You can help decrease stress while increasing positive attitude. You're like the nurse in the hospital, the waitress in the restaurant - the people who really make a difference for the customer/client. Make sure you're guiding your employees down the right path.