From start to finish he keeps people engaged through humorous stories about his time working at Walt Disney World. They get pumped up with the knowledge and tactics to deliver a magical experience for their clients and customers. He shares his passion for customer service in an authentic and non-cliched presentation. Attendees will discover; how to create a “WOW” effect, the importance of details (everything speaks), how to create service standards, the importance of their physical and psychological environment, the importance of engaged employees and how to bring it all together.