Even the best companies can’t prevent an occasional burnt steak, late flight or missed delivery. Errors are inevitable when dealing with humans. But dissatisfied customers are not. While you may not be able to prevent all problems, you can learn to recover from them. Service recovery doesn’t just happen. It is a systematic business practice that must be designed properly and implemented in a practice. Attendees will discover how to: Measure the cost of EFFECTIVE service recovery, Listen closely for patient complaints, Anticipate the needs for Recovery, Act Fast, Train Employees, Empower the trained employees and close the customer feedback loop.