Roy Lantz

 

Customer Service - Personal/Professional Achievement - Telephone Skills

Wouldn't You Like to...

* feel confident identifying and achieving your personal and professional goals?
* establish results-achieving attitudes throughout your organization?
* have fun providing exceptional service to your customers?

Now You Can!

Renowned customer service expert Roy Lantz is a motivational speaker, an inspiring author and a customer service/presentation skills trainer. Roy's presentations, books and CDs are specifically designed to help you do the three things mentioned above very, very well.

Roy's presentations explore proven techniques. Topics include how to delight your customers, setting goals and getting results, strategies for personal and professional achievement and becoming a powerful presenter. While Roy's methods for success contain universal truths, all Roy's presentations are tailored to your specific needs and are unconditionally guaranteed.

Roy's books include The Care and Keeping of Customers and his latest book, Never Beat the Boss at Horseshoes.... Highlights from the popular title The Care and Keeping of Customers are now available on CD.

Since 1986, Roy Lantz has spoken to organizations of all sizes, all around the world, from Boston to Brazil...from Detroit to Dublin, Ireland, sharing his inspiring message of positive expectancy and the acceptance of 100% responsibility.


About Roy Lantz

Roy is a member of the...

* International Customer Service Association
* National Speakers Association
* International Federation for Professional Speakers

Author of the popular books, Never Beat the Boss at Horseshoes... and The Care and Keeping of Customers, Roy is a sought-after keynote speaker and seminar leader. He brings an entertaining, informative and inspirational perspective to each audience he addresses. His "helping you have fun helping your customers" approach to customer service gets results, and his catalog of customer-service products keeps the message fresh!

Roy's unique ability to inspire, educate and inform an audience result from a background of career successes, ranging from being a juvenile probation officer in suburban Washington, D.C., to a top producer in the Johnson and Johnson family of companies, to General Manager of a plastics manufacturing facility. He is a United States Marine Corps veteran, a recovering marathon runner, and an Optimist Club "Boy of the Year" in the 8th grade!

Since founding Roy Lantz Seminars (then known as Human Resource Dynamics) in 1986, Roy has worked with organizations and individuals from South America to Australia, from Europe to the Caribbean. A Marine Corps veteran, Roy lives outside Atlanta in Marietta, Georgia, with his wife Bonnie.

 

Presentations from Roy Lantz

Delighting Your Customers

* Terrific Telephone Techniques ©
* The Care and Keeping of Customers ©

Organizational Excellence

* Setting Goals and Getting Results... ©
...strategies for organizational success
* Never Beat the Boss at Horseshoes... ©
...leadership lessons learned in the pits

Personal and Professional Achievement

* "I'm Positive. (I Think!)" ©
* Presenting Like a Pro... ©
...Mastering the art of making public presentations

Keynotes

* Service With a Sneer! ©
* Ten Life Lessons Learned in the Pits ©
* Motivational Secrets of the South Dakota Surf Gods ©

Special Presentations

* A Dickens Christmas
a unique "reading performance"

 

Raves for Roy...

"Bloody Good!" — Robyn Drake, Registrar, University of Newcastle, NSW, Australia

“Roy Lantz ranks right up there with Zig Ziglar, Brian Tracy, Jim Rohn and Mark Victor Hansen. Awesome coach!” — George Marsh, TPN International

“Excellent! Roy hooked us in from the beginning, and held our attention until the end. I enjoyed every minute!” — Cora Doggett, Circuit City Stores

“Roy's delivery was great! He really kept the seminar flowing, and the material was very ‘meaty.’” — Deborah El, The Salvation Army

“WOW! That was the prevailing statement of every agent and staff person who was privileged to attend your workshop…I highly recommend your program and presentation.” — Herman Dixon, State Farm Insurance

“Roy's a great instructor; I wish there were more like him.” — Ivy Carter, Federal Reserve Bank

“It was a great day! I really learned a lot about dealing with people.” — Darlene Wainwright, U.S. Dept. of Defense

“Kept our attention. Great speaker!” — Karen Phillips, Bell Atlantic

Excerpts from Articles About Roy
“Never Beat the Boss at Horseshoes … 102 Ways to Pitch Ringer after Ringer in the Game of Life” was released earlier this year ad tells of "winning in the game of life."
“It's about recognizing life is a game, and that it's a whole lot more fun when you're winning,” he said. “The book is jam-packed with ideas on how to do that.”
Lantz, now 60, beat his boss in horseshoes one sunny Saturday at a company picnic and was unexpectedly terminated the next Friday. He says this led him to the theme of the book.
However, he started developing its principles much earlier, when he served in the Marines as a radio operator.
“Some interesting things happened while I was in the Marines,” Lantz continued. “I learned first, we can't control everything that happens, but you can control your response; and second, you need to expect the best from every situation.”
He may never know the reason for his termination after the round of horseshoes or if it really had anything to do with his boss being a sore loser, but Lantz says he wouldn't have pitched the ringers any other way.
“It's one of those serendipitous things I'm glad happened,” he said. “Otherwise, I wouldn't have had a title for my book.”
Karen Mortensen
Marietta Daily Journal

As an eighth-grader, Roy Lantz was his home- town Optimist Club's Boy of the Year.
His basic take on life hasn't changed.
The motivational sneakier, author and trainer from Marietta has taken his positive spin on life all over the world, conducting seminars and speaking on "winning the game of life."
"I have a real passion for teaching life skills,'' Lantz said. "People don't realize how much they can control their lives."
Leslie Everton Brice
Journal-Constitution


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