Customer Service, Sales & Strategic Business Planning Workshops
Rosemary Rein, Ph.D is a Dynamic, Professional Speaker and
the Author of "Go Wild! Survival Skills for Business and
Life"., "The Jack Bauer Guide to Leadership" and
"The Love Affair with the Customer".
An award-winning entrepreneur and a former
Sales and Service Executive, Rosemary has been featured
in the New York Times, Washington Post and Successful Meeting
Magazine. This speaker’s energizing and
credible Customer Service, Leadership and Team Building Safaris are
ideal for the client who requires contemporary customization linked
to specific business needs and issues. In short, with Rosemary,
you don’t get a cookie-cutter program! Rather your organization’s
learning adventure will be customized, with unique use of multi-media,
pre and post event blogs to build excitement before the program
and provide coaching follow-up tools to be sure the learning points
A former Director of Training for First USA Bank with an advanced
degree in Adult Learning and Human Resource Development, Rosemary
was selected over 200 professional speakers by Fred Pryor/Career
Track Training in 2006 as the On-Site Trainer/ Facilitator of
the year with 100% client satisfaction and the highest repeat
and referral clients. Rosemary’s trademark is “rich
content, dynamic presentation, humor and delivering a measurable
Return on Investment.” In fact she guarantees it! If your
organization is not 100% satisfied with her presentation and outstanding
client service, Rosemary provides a full refund of her professional
services. A guarantee she happily has never had to honor due to
the overwhelming praise from her VIP clients.
Go Wild! Go Great! The Leader/ Team Journey From Now to
In this Keynote Presentation or Full Day Leadership Safari, Rosemary
guides your management team in learning the critical survival
skills needed by today’s Modern Business Leaders and Professionals.
Based on Dr. Rein’s popular Audio Book published by Park
University “ Go Wild! Survival Skills for Business and Life”
participants learn how the same skills needed to survive in the
wilderness are the same skills needed to survive and thrive as
a Leader and a Team. Packed with Adventurous Fun, Dr. Rein creates
a virtual jungle and brings her experience as an outdoor explorer
and resident of Latin America to create a truly unique learning
During this high content, highly interactive, supervisory training
session, your team will learn:
The 5 Survival Keys to Managing, Coaching and Motivating a
Guerrilla Strategies for Handling “Problem Employees”
Principles of Business Leadership and Best Practices linked
to “Working Smarter and Not Harder”
How to Build an Inspired Work Camp!
Best Practices of Highly Effective Work Teams.
Go Wild! Go Great: The Journey from Now to WOW tm in Sales
& Customer Service
Safari: The Swahili word for Journey. It is said that when you
go on Safari you never return the same
There is no Customer Service or Sales Training that will motivate
and move your Team forward like the “Go Wild! GO GREAT!™
Customer Safari. Transform your Customer Service and dramatically
increase sales results from Now to WOW! With Rosemary’s
high energy, high impact Learning Adventure.
During this program your team will learn:
The Wilderness Survival Formula for Providing “WOW Customer
Service and increasing Sales Performance” including Best
Practices from Go Wild GO GREAT! Companies
The Communication Skills and secret strategies needed to influence
Customer Behavior, gain referral and Win Rave Reviews
How to Handle Objections and Difficult People (Yes, the Howlers,
Sloths, Customers and Colleagues in your jungle)
Stress Management Techniques for Customer Service and Sales
Professionals and a much needed kick in the pants to any resident
Negaholics who may be on your team
“The Love Affair with the Customer”
In this themed program based on the Universal Language of Love,
Dr. Rein demonstrates how 5 ways to initiate a Love Affair with
the Customer. This program is ideal for organizations who want
to become customer centric and at the same time improve workplace
morale by tackling internal “negaholics”. In addition
to the actual key-note or 1-day customer service training program,
Dr. Rein provides organizations with a “Positive Workplace
Campaign” and “Love Affair with the Customer Kit”
to reinforce key learning principles.
Go Wild! GO GREAT! The Journey from Now to WOW!
™ in Strategic and Creative Thinking
Get ready to cultivate your “Organization’s
Brainforest” as Rosemary guides your team on an Adventure
in Strategic, Critical and Creative Thinking!
During this program, your team will learn:
The techniques, problem solving models and best practices
of strategic, creative and critical thinkers.
How to solve "Real-Time Business Problems" and apply
Strategic Thinking concepts with a ROI orientation and proven
models for effective decision making and problem solving
How to Think "Out of the Box" as Rosemary's guides
your team through activities that will improve the quality of
their thinking and creativity
How to conduct an AAR (After Action Review) to review projects,
progress and results that move teams and companies forward
The Power of Visual Thinking and Mind-Mapping for marrying the
creative and tactical approaches that are required to achieve
Wine-Making Wisdom : A Wine Tasting Event to Inspire
Creativity and Leadership of your Team. (Afternoon/Evening
Social/Learning Event/Spousal Program)
This fun-filled and content driven experiential learning program
demonstrates how the same skills used by the world’s best
winemakers can spark your creativity and improve your leadership
instincts. Ideal for an afternoon or evening break out event for
key participants and/or spouses and based on Dr. Rein’s
study with Argentina’s best Wine-Makers.
Create a Wow and AHA Moment at your next event with this unique
Rosemary Rein/Review of Speaking Fees:
$5,000 Keynote or Special Presentation (3 hours or less)
Full Day: $7,500
Travel Fee: Flat Fee of $1,500 plus hotel lodging at meeting site.
Rosemary Rein is one of those rare individuals who envisions
a dream and then brings it to reality. Although she was well situated
professionally as a Corporate Vice President in the North-Eastern
United States, she and husband Barry, picked up and followed their
dream to live in paradise and moved to tropical Costa Rica.
Rosemary keeps an ambitious training schedule, speaking on a
wide range of popular topics throughout the world. Everywhere
she takes the podium; Rosemary mesmerizes her audience with anecdotes
and ideas gathered from her rich life of unusual and fascinating
experiences. She truly is a speaker like no other, someone who's
audiences enjoy learning from and look forward to inviting back
again and again.
What Makes Rosemary Unique? Expertise, Exploration, Excitement
Rosemary has been featured in The New York Times, Washington Post
and other national media for her expertise and Contemporary Insights
into Customer Service and Entrepreneurial Leadership. She’ll
guide your team from Now to WOW!
Author of “Go Wild-Survival Skills for Business
Published by Park University, Rosemary WOWS! audiences throughout
The United States, Canada, Latin America and South East Asia with
her unique blend of storytelling, business acumen and high audience
interaction. Her best selling Audio training system "Go Wild"
is used by HR Professionals and Team Leaders as a tool to improve
customer service, sales performance and eliminate negativity in
Change Agent and a Force of Nature for Your Workplace!
An Entrepreneur, Outdoor Adventurer, and Resident of Latin America,
Rosemary has survived evacuation from Earthquakes, Volcano Eruptions,
Mudslides and Tornados. She’s also wrestled the corporate
jungle, directed acquisition teams, managed strategic planning
and lead visionary customer service groups. In Rosemary’s
cutting edge learning adventures, your organization will discover
how the 5 best practices of wilderness survival are the same best
practices required to lead a successful team, WOW! customers and
live a life of optimism, integrity and prosperity.
they say about Rosemary:
"Very Effective! Great Speaker! Very Motivating! Please
do more programs for Humana!. Rosemary is knowledgeable, clear
and I would recommend her to anyone"
Humana--Annual Sales Training and Contracting Excellence Seminar
“An awesome connection to our group…God Bless
you. One of the best speakers ever! She was amazing. The most
invigorating seminar I have ever been to. High energy, focused,
contagious fun, totally relevant. Such a refreshing, high energy
Telecom Pioneers Annual Convention/Disneyworld
“Your presentation was very informative and life-changing.
Rosemary you set a standard of training that will be difficult
Tonya Hargett, University of North Carolina
“Rosemary’s energy was fantastic. She speaks
to realistic situations”
Standard and Poor’s
“A seminar is only as good as its leader…wonderful”
Butler Memorial Hospital
“Rosemary is absolutely amazing! She catches the audience’s
attention. Best seminar I have ever attended”
Carnival Cruise Lines