Substance and Style
Judi doesn’t just talk about success…She Lives It!
In 2003, the US Business Advisory Council named her “Nevada
Business Person of the Year” and the Las Vegas Chamber of
Commerce awarded her company, Turning Point International, with
a “Circle of Excellence” Award. In 1986, the Chamber
also honored her as “Woman of Achievement – Entrepreneur.”
As an international business leader, Judi knows first hand what
it takes to be successful…especially amidst political, social,
and cultural differences. In 1991, she moved to South Africa and
became an executive in South Africa’s most prestigious media
group. Today, she lives in Las Vegas, Nevada and serves as President
of Turning Point International, a performance improvement company
with offices in Las Vegas and Johannesburg. Her client list reads
like a Who’s Who of the World’s Most Prestigious Companies
Judi served on the Boards of Directors of the Las Vegas Chamber
of Commerce Women’s Council, the Las Vegas Professional
Speakers Association, the World Modeling Association, the International
Association of Model Agents, and Women in Communication. The American
Women in Radio and Television awarded her their “Outstanding
Achievement and Community Service Award.”
A speaker of both substance and style, Judi combines her wealth
of knowledge and expertise with the inspiration of a motivational
speaker and the humor of an entertainer to bring you a program
guaranteed to enrich the lives of all who hear her.
Practical, Applicable & Honest
When Judi speaks, people not only hear--they listen.
Her exciting programs are geared to you, her audience. Whether
she is motivating or training, she takes time to tailor her presentation
to you and your objectives. Her material speaks to your goals.
She uses vivid stories and real life examples that not only speak
to you today, but stay with you to create lasting change in your
life and your organization.
Judi presents no-nonsense winning solutions for your
organization. Whether it’s “Delivering Unbeatable
Customer Service,” “Communicate for Results”
or “Building A Creative Organization,” you will discover
that “Attitude Is A Choice”.
She maintains a core of basic information and constantly brings
in new material to keep her presentations fresh and relevant.
While extensively traveling the world, she sees and hears diverse
perspectives on a variety of business related issues. Judi’s
challenges your thinking and encourages you to step out of your
comfort zone and embrace change.
Judi invests time and energy learning the language of your business
and your objectives to enhance your future. She adapts to meet
the requirements of your particular industry.
* Attitude Is A Choice
* Delivering Exceptional Customer Service
* Communicate for Results
* Conquer the Brain Drain: Building A Creative Organization
One of Judi's popular presentations:
Unbeatable Customer Service
Do your employees stand around chatting while customers are
waiting to be served?
Do your customers have to wait, without being acknowledged,
until your employee gets off the phone? Have any of your employees
ever told a customer that he is wrong or should “come
back tomorrow and tell someone who cares?” If so, Unbeatable
Customer Service is your winning strategy because satisfying
a customer is the best business strategy of all.
This program is packed with dozens of practical tips and techniques
that will enable you and your company to win and keep more customers
Your employees will learn how to:
• Communicate clearly and courteously with all customers
• Maintain a positive attitude
• Listen actively to customers’ wants, needs,
• Handle complaints with tact and professionalism
• Become a more valuable member of your team
• Turn every customer interaction into a Win/Win
From the customers’ viewpoint, the employee who waits
on him or her IS the company.
If this employee is courteous, helpful and knowledgeable, your
organization is perceived as an
organization that looks after the customer. If the employee
is rude, inattentive and lacks product knowledge, your organization
is perceived as being uncaring.
Customers want to be important and to be treated in a manner
which makes them feel important. If that doesn’t happen
– they go elsewhere.
"The Customer Service workshop lead by Judi Moreo brought
a new dimension to the 4th World Chambers Congress, 20-22 June
2005, Durban, South Africa. Our congress became more than just
a forum for chamber leaders and senior executives to learn and
share chamber best practice and new service developments. Judi’s
workshop provided a new spark to our programme, by taking us to
the foundation of all our organizations, tackling an issue which
can either make us or break us –customer service. With sound
advice to chamber leaders from a diverse background of 84 countries,
Judi’s session was one of our most popular workshops –
standing room only."
Director: World Chambers Federation
“Please accept my most sincere gratitude and congratulations
for the excellent presentation you gave to our Senior Managers’
group. It was potentially a great challenge for you to talk to
a group of people who might, at the onset, have believed that
they “knew it all” and that you were certainly not
going to be able to teach them anything new. Clearly, this was
not the case and from the feedback I have received, everyone found
your program extremely motivational. May I commend you on your
handling of what could have potentially been a very difficult
group to deal with and for doing it in such a professional and
General Manager: Public Affairs
BMW (South Africa) (Pty) Ltd.
"Judi Moreo was a fabulous speaker. She approached what
we do every day from a wonderful perspective -- one that we need
to hear as a reminder -- listening, confidence, individuality
and priorities. Her presentation was engaging, entertaining, and
Systems Director, Protection Technology
Allstate Insurance Company
“The response to your talk superceded my wildest expectation.
Without exception all delegates verbalized appreciation of your
message, but more importantly we have been able to take tangible
hints to help improve our overall effectiveness.”
DHL Worldwide Express
"Thank you for sharing your own personal experiences
-- I found your examples and stories so easy to imagine and identify
with because of the colorful and true-to-life manner in which
you shared them with us. I felt like you were a friend to us instead
of a lecturer."
Investec Bank Limited
Judi Moreo travels the world conducting consulting assignments,
training workshops, seminars and keynote speeches in 26 countries
on 4 continents. Her expertise assists such corporations such
as Rayovac, Sasfin, Mbizo Conferences, Universal Underwriters,
Unity World Headquarters, GTE Data Services, KOA, Professional
Business Services Corporation, Shared Technologies, Simera, Yavapai
Tribe, Sony, and many more.
|You Are More Than Enough: Every Woman's Guide
To Purpose, Passion & Power
Conquer the Brain Drain: 52 Ways to Pump Up Productivity
For more than 20 years, Judi Moreo has traveled around the world,
speaking each day to audiences from 50 to 3000 people. She asked
the participants if anyone ever felt that they were meant to be
more than they were or achieve more than they had accomplished so
far. More than 75% of the audience raised their hands.
In this high pressure, high stressed, fast paced world, most of
us set our dreams aside just to get by. In this powerful book, Judi
shares the ideas and techniques she used which clarified her path
and made easier her journey to becoming the person she knew she
The life you’ve always dreamed of is within your reach. This
is a heart warming, myth shattering personal development course
filled with practical techniques and illustrated by real life situations.