John's 25 years of experience spans industries that include computer technology, nuclear energy, financial services, publishing, manufacturing, laser technology, entertainment and retail distribution. He specializes in solving technology and customer-service problems for small and medium-sized companies. John has a B.S. in Computer Science and an M.B.A. in Business Development.
Currently the Department Chair of the Technology Department at the University of Phoenix, he has expertise in:
- Technology management
- Customer service
- Project management
- Organizational development
BRING OUT YOUR BEST IN THE EYES OF THE CUSTOMER
Technology Technotrends /Customer Relationship Management
"right-on for today ... ready for tomorrow"
Tèchnotrends call for a switch from just a brick-and-mortar way of doing business. Yet, dependence on the wrong technical
solutions can cost you in customer relations, time and dollars.
If these are your questions...
- How can you right-size today without second guessing your decisions tomorrow?
- Should your next step be with e-commerce? What's the best timing for change?
What investments give you the right combination of technical solutions and stellar CRM — customer relationship management?
- How do you close the gap between moments of truth and full recovery in the eyes of your customers?
...ask John King for the answers.
He has helped dozens of small and mid-size companies make the right technology and customer service choices in the eyes of their customers.
KEYNOTE AND SEMINAR TOPICS
RIGHTSIZING YOUR CHOICES FOR TECHNOLOGY SOLUTIONS
So many choices for technology solutions. Which is the right one for your business? Learn what right-sizing means for you and make sure every dollar you invest in technology is well spent, not wasted.
WHAT'S WRONG WITH CUSTOMERS TODAY?
Have you noticed how customers today seem to expect more in customer service and product value? Have you seen how internet customers are more fickle than other customers? Are you losing the customer loyalty battle to your competitors? This presentation tells
you why that's happening ... and what to do about it.
PROJECT MANAGEMENT FOR TODAY'S BUSINESS
In this seminar, you will learn to evaluate and analyze a potential project, establish the scope of work and develop a plan in MS Project
or MS Excel. You will be ready to manage your first project the next day.
WHAT CLIENTS SAY ABOUT JOHN KING'S PRESENTATIONS
to tackle a technical subject that could be boring and make it fun, interactive and so informative. Quality was top notch! We needed more time."
"Excellent speaker. John has the ability to sustain the audience's attention."
"He explained e-commerce in layman's terms and gave the basis of the criteria needed if businesses are interested in being more active on the Internet."
"Excellent speaker who could relate to the group subject. It was very relevant for delegates of all disciplines. Best session yet!"
"John King is very good at keeping audience attention."
"Excellent presentation! John is direct and to the point. He did not lose my attention."
Prepare for tomorrow's technology today.
Right-size your organization now!
PARTIAL CLIENT LIST
Deloitte & Touche
Cigna Health Plan
Arizona Public Service
Pennsylvania Power and Light
American Society for Quality
TSW — The Software Works
Arizona Dept. of Transportation
Society of Incentive Travel Executives
Institute of International Research
National Teachers Retirement Association
Progress through innovation...
Success from Commitment
"Making the right technology decisions in your business can improve your potential to delight your customers"