Dr. Joan E. Cassidy

 
"Helping You to Create a High Performance Organization"

Dr. Joan E. Cassidy, CMC* helps managers optimize organizational and personal performance in an ever-changing environment.
This award-winning "Renaissance Woman" demonstrates why "whole-brain" thinking creates extraordinary results.
Many Fortune 100 corporations—including Mobil Oil, AT&T, Bell Atlantic and Fannie Mae—have observed an astonishing increase in quality, customer satisfaction and productivity since implementing whole-brain techniques.

A True Renaissance Woman

* Founder and CEO, Intergrated leadership Concepts, Inc.
* Certified Management Consultant
* Dynamic motivational speaker
* Prolific author
* Professor
* Public and private sector executive
* Executive coach and facilitator


Certifications/Honors/Memberships

* Executive Board Member Annapolis and Anne Arundel Chamber of Commerce (2003)
* Certified Management Consultant (Member of Institute for Management Consultants)
* Member of American Society for Training and Development
* Winner, Fairfax County Best Home-Based Business Award (1999)
* Executive Women's Ambassador to the People's Republic of China (1999)
* Named "Woman of the Year" by the American Biographical Institute (1998)
* Outstanding Board Member, National Capital Speakers Association (1998)
* Member of National Speakers Association
* Member of International Speakers Network
* Named one of "2000 Notable American Women" (1996)
* Named "Distinguished Consultant in Quality" by International Who's Who in Quality (1994)
* Certified ISO 9000 Auditor
* Certified Herrmann Brain Dominance Instrument practitioner
* Certified Myers Briggs Type Indicator practitioner


Education:

* Virginia Polytechnic Institute and State University: Ed.D., Human Resource/Organizational Development
* Florida International University: M.S., Educational Administration/Supervision, emphasis in Curriculum Design
* Florida State University: B.A., Spanish and French (majors); Russian (minor)

*CMC (Certified Management Consultant) is a certification mark awarded by the Institute of Management Consultants USA as evidence of meeting the highest standards of consulting and adherence to the ethical canons of the profession. Less than 1% of all consultants have achieved this certification.

RENAISSANCE LEADERSHIP:
Have You Got the Right Skills for Success?

It’s no secret that many organizations lack the type of leadership necessary for the 21st Century.

The reason: Many executives and managers are still using outdated strategies and/or do not have the requisite skills.

Learn NEW leadership skills vital to get ahead and stay ahead of the competition.

Take away specific tools and techniques originally published by Joan in McGraw-Hill’s The Team and Organizational Development Sourcebook and The Consultant’s Toolkit.

Learn how your organization can create a “renaissance of success.”

 

CHAOS TO CONTROL:
P2-P3 (Prepared People Produce Peak Performances: Strategies for the New Millennium)

Learn 4 essential steps to move your organization from Chaos to Control. Learn 4 essential steps to move your organization from Chaos to Control.

This keynote or seminar features proven results gleaned from Dr. Cassidy’s consulting engagements, research, several McGraw-Hill Sourcebook publications and her next book on Performance Management.

THINK LIKE A GENIUS:
Unlock Your Creative Brain Power!

By far Joan’s most popular keynote and seminar!

Did you know that most people only use about 10% of their available brain power? Would you like to increase your ability to solve problems faster?

Learn 8 creative techniques used by DaVinci, Einstein, Edison, Henry Ford, Sam Walton, Jack Welch, Bill Gates—and others.

Learn how “whole-brain” thinking improves quality, productivity and customer satisfaction—in less time, with less money.Joan has taken her research and experience to a new level!

Her approach was originally featured in her first book, Break-Out Creativity. “How to Use Creativity Engineering to Think Out of the Box” is included in the 2003 Team and Organizational Sourcebook.

CELEBRATE CUSTOMER SERVICE
Turning “Terrible Customer Service” into “Superior Customer Service”

A “Must Have” for every organization that wants to improve customer satisfaction!

Grounded in research, this step-by-step approach was the topic for Joan’s second book, Celebrate Customer Service.

Energize your workforce with highly motivational hands-on activities.


What they are Saying

"….I think you have made a real difference here at AACC…..Your work with members of our senior staff to help us prioritize our values and goals was an important step in our quality initiative. Your sessions on communication skills, project management, conflict resolution and improving productivity were right on the mark and well received. The resource book you produced for us has been very useful. Perhaps one of the most significant changes you've helped bring about here is the institution of team meetings. With your help staff have learned skills in group process and communication….One of the things I very much appreciate about your approach to working with us has been the practical nature of your advice, which seems to be guided by experience and theory. I have learned from you and have enjoyed working with you."
-Penelope Jones
Director of Education and Customer Service
Advancing Clinical Laboratory Science Worldwide (AACC)


"Thank you for your presentation at the NALU National Leadership Conference, one of our most critical annual meetings. Your presentation was extremely well received by the state association presidents-elect and we have received numerous complements on your message and delivery. Your presentation was on-point in underscoring their need to be consensus builders and leaders--and was very entertaining."

-Robert N. Bradshaw, Jr., MAM
The National Association of Life Underwriters

"As a Consultant, Joan has the unique ability to create a vision for her customers. Another area of great ability is in training. Dr. Cassidy uses several training techniques including animated Powerpoint presentations, video and games to communicate with her audience in a classroom setting…. She displays excellent patience and draws answers from her pupils to encourage their development and build confidence…. Finally, Dr. Cassidy has the ability to successfully relate to all individuals within an organization."
-Thomas P. Mucenski

"Call Dr. Joan Cassidy, President, Integrated Leadership Concepts. She has co-authored several books and speaks on a wide variety of topics. The program she did for our Chapter Management Conference was so good, one of the chapters hired her to do a program for their members."
-Shelly Good
Director of Membership
National Utility Contractors Association

 

Clients

Government Organizations

Bureau of Alcohol, Tobacco and Firearms
Bureau of Labor Statistics
California Environmental Protection Agency
City of Annapolis
U. S. Department of Agriculture
U. S. Department of Defense
U. S. Department of Education
U. S. Department of Energy
U. S. Department of the Navy
U. S. Environmental Protection Agency
Executive Seminar Center
Federal Emergency Management Agency
Internal Revenue Service
Loudon County Government
NASA
Naval Surface Weapons Center
Office of Personnel Management

Financial/Service/Private Sector Organizations

Annapolis Bank & Trust
Freddie Mac
Fannie Mae
Mont Blanc
Mobil Oil
NASA Federal Credit Union
The Dutko Group
The Brethern Mutual Insurance Company

Health Care

Arlington Hospital
Armed Forces Institute of Pathology
Centers for Disease Control
Holy Cross Hospital
VA Maryland Healthcare System
University of Maryland Medical System
Walter Reed Army Medical Center

 

Associations/Chambers of Commerce

American Association for Clinical Chemistry (AACC)
American Society for Quality
Annapolis and Anne Arundel Chamber of Commerce
Association for General Contractors
Association of School Business Administrators, International
Entrepreneurs Exchange
Fairfax County Chamber of Commerce (FCCC)
Georgia Utility Contractor's Association (GUCA)
Girl Scouts of the USA
Holiday Rambler Recreational Vehicle Club, Inc.
Independent Cash Register Dealers Association (ICRDA)
Institute for Electronic and Electrical Engineers
Institute for Food Technologists (IFT)
Junior League of Annapolis
National Association for Life Underwriters (NALU)
National Association for Office and Industrial Properties (NAIOP)
National Cattlemen's Beef Association (NCBA)
National Utility Contractors Association (NUCA)
Virginia Business Education Association
Women's Business Institute

Educational Institutions

Anne Arundel Community College - Business & Industry Training
Bowie State College
CEEM
Florida Community College-Jacksonville
Maritime Institute
Michael Louis University
National Louis University
Marymount University
Virginia Business Education Association
U. S. D. A. Graduate School
University of Maryland University College
Virginia Polytechnic University

FOR A FREE PREVIEW VIDEOTAPE, MORE INFORMATION,
DATE AVAILABILITY OR PRICING CONTACT US AT:

Professional Speakers Bureau International

Tels: (614) 841-1776 • Fax: (614) 846-3803

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 E-mail : speak@netwalk.com

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