Art & Science of Business Leadership
From my 30 years of experience as an entrepreneur, engineer and
CEO, I know there are two critically important parts of every
successful business that can be overshadowed by operational issues.
to the drivers of near term sales and long term survival; Customer
Service and Leadership Development.
Customer Service is directly connected to repeat sales, market
position, and your brand value. And your Leadership Development
programs will ultimately determine your firm's long term survival
and its market
To address these vital topics I've prepared a series of up to
date programs on the Art and Science of Business Leadership in
Customer Service, and Leadership Development. These presentations
inform, entertain, and train business professionals in several
popular formats: Keynotes, Workshops, Webcasts/Podcasts, and Consulting.
In addition to my two books on the subjects, I've been privileged
to co-author a series of books with Ken Blanchard, Steven Covey,
Deepak Chopra, and Mark Victor Hansen.
to entertain inform and transform your Leadership Development and
Customer Service Programs:
Keynotes that are designed to entertain, engage,
and to get audiences thinking. Two programs are offered; Developing
Leadership Skills, and 21st Century Customer Service. Dr. Dillahunty
uses storytelling, humor and facts to deliver actionable “take
to the bank” information that audiences appreciate. Dr.
Dillahunty’s Keynotes coordinate exceptionally well with
his Workshops when presented at the same meeting.
Workshops/Breakout sessions can be custom designed
for your organization to train individuals, managers and executives.
The sessions are intended to lay out the guidelines of change
and require at least 1.5-3 hours (or longer) for adequate presentation
and discussion. If your objective is to institute change, then
a series of quarterly workshops would serve to inform, educate,
train and assess results. If your organization has its own training
facilities, you can realize significant savings over the costs
of offsite venues.
Consulting programs, like the workshops, are
custom engineered and designed to meet the specific needs of your
organization. Consulting Programs begin with an executive workshop,
and based on information gathered in the session, moves forward
with the close coordination of your managers and human resources
staff to develop first class programs of leadership development
and customer service.
Webcasts/Podcasts are among the most cost effective
ways to involve executives, managers, and individuals in sessions
which can be tailored to meet the time constraints and geographic
venues of your firm. Programs are available as either live broadcasts
or on-demand. If your organization’s existing videoconference/teleconferencing
facilities can be utilized, considerable savings can be brought
into the program.
Bonus Program. When you book Dr. Dillahunty
for an engagement he will stay over and provide one of his sessions
on Customer Service or Leadership Development without a fee, with
your firm credited as the sponsor! Please see the section on the
website entitled “Bonus Program” for more details.
How to determine if these programs are right for your audience?
Ask yourself if the audience members have a strong sense of self
determination, and if they contribute to the leadership fabric
of your company; ask if their attitudes and actions contribute
to your firm’s brand value, sales, and customer service.
If you answered “yes” then you know you have a group
that would benefit from one of Dr. Dillahunty’s presentations!
Dr. Jim Dillahunty has served 30 years as a manager, entrepreneur,
scientist, and CEO in the fast-paced financial services industry,
growing businesses, hiring, and developing top-level leaders.
Dr. Dillahunty is a respected professional speaker, sought for
his expertise on leadership development. At the foundation of
Jim's unique approach are his 5 New Paradigms, a results-focused
framework for identifying, developing and retaining today's top
Jim has helped many well-known companies reduce recruitment costs
while improving profitability and productivity by showing them
how to attract and retain leaders who will ensure healthy future
growth for their organizations. Because of his background as a
successful CEO and his focus on measurable outcomes, Dr. Jim's
presentations are popular with C-level executives because they
are actionable and the results measurable.
A seasoned author, consultant, and instructor, Dr. Jim Dillahunty
produces seminars and workshops that challenge executives and
key management to rethink traditional approaches to mentoring
and leadership. His engaging presentations [link to presentations
page] are shared with organizations and individuals through keynote
presentations, interactive workshops, professional training modules,
DVDs, podcasts, and more.
executives say about Dr. Dillahunty's program:
" ...a brilliant and valuable presentation on Leadership"
Dr. Abdulla Al Ansari, Managing Director,
Emirates International Airport
"Excellent - Truly exceptional speaker & topic"
Ameritas Financial Services
"It's not everyday that I meet someone who makes me think
"Wow!". I think that you are remarkable... and have
a lot to offer in terms of insights and learning. ...this year
has been an awakening in terms learning more about how I lead
(and the myths I had... !). Your insights have come at the right
time for me to throw them into the "how can I do this better"
Nicole Squair HR Manager
Outsourcing Accenture, Johannesburg
"Great presentation and discussion that followed. One of
the best I have seen!"
Dr. Raymond H. Hamden, Human Relations
Institute Dubai Knowledge Village
"Jim your presentation was very insightful into why leadership
development programs often fail. Your prevention was methodical
and the information you provided was immediately useful."
Mohammed Hassan Bin Abdulrahim
Public Prosecution Assistant Chief Prosecutor
Leadership is an emergent phenomenon based on learnable skills.
It cannot be attained by simply copying the superficial characteristics
of others anymore than copying the behaviors of birds and gluing
on feathers enables one to fly!
On Customer Service
Customer Service is a system that should permeate the entire organization.
The best systems of customer service begin long before the sale,
when the product or service is designed. To be effective they
require the support of a strategic infrastructure.
FOR FREE PREVIEW VIDEO TAPES OF EACH SPEAKER GO-TO THEIR PAGES OR PHONE OR EMAIL US. YES, PLEASE ASK ALSO FOR DATE AVAILABILITY AND PRICING ON EACH SPEAKER. CONTACT US AT:
Speakers Bureau International
Dr. Thom A. Lisk,
BA, LHD, CSE is the Founder, President and CEO
Tels: (614) 841-1776 • Fax: (614) 846-3803
Firth Avenue Suite 301, Worthington, Ohio 43085
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