Extremely Versatile Presenter: Elizabeth Young-Collins
Elizabeth Young-Collins is a highly talented speaker and performer.
Best known for her enthusiasm and energy, Elizabeth enchants her
audiences, be they seven or seventy, with her wisdom, wit, and
passion for people. With a B.A. in French and Modern Languages
from Skidmore College, Elizabeth spent six years as an award-winning
Training Supervisor for the Mass. Dept. of Employment and Training.
At Boston Edison for the next two years, she both led trainings
and innovated the first Trouble Information Management System
training manual and program. As a professional speaker, she has
delivered a wide range of programs from customer service, conflict
resolution, negotiations, and English as a Second Language for
companies like Marriott Hotels and the Hampton Inn. A gifted singer,
Elizabeth has a unique repertoire of songs in many languages.
That, coupled with her humor and substantial training expertise,
makes her a dynamic and unforgettable presenter.
Presentations and Half-Day Trainings for Conferences, Women's Events,
Can You Hear the Music of Your Customers?™
How to create outstanding customer service and develop empathy
and rapport with people at all levels
Creating Harmony out of Crisis™ - How to
deal with life's difficult challenges effectively and still find
peace and joy in your life.
Multi-Cultural Symphonies™- How to appreciate
and value cultural differences, as explored through music and
"Elizabeth ran a series of customer service trainings
for our people and did an outstanding job. Her enthusiasm and
commitment to truly assisting our staff made all the difference.
She poured J her soul into what she did, and truly empathized
with the needs of the employees. Her timing and sensitivity to
their attention spans enabled them to absorb the material more
effectively. The excellent results of the program are a direct
result of her sincerity and knowledge of the material."
Ed Funk, Manager, IT Network Services Customer Service, Division
of Employment & Training, Commonwealth of Mass.
"I brought in Elizabeth Young to do training work at Marriott
Hotels and have been totally pleased with her professionalism
and passion. She is reliable and responsible; she asked the right
questions and immersed herself in the material. She throws herself
into the content and cares deeply about the people she works with
She is extremely well liked by the employees and the HR personnel
at Marriott. I would definitely use her again and strongly recommend
Eileen Princelou, Director of Training, Princelou Associates.
Elizabeth Young-Collins can
- Women's Events
- Diversity Programs
- Professional Conferences
Commonwealth of Massachusetts
U.S. Dept. of Labor