Elizabeth Young-Collins

 
   

An Extremely Versatile Presenter: Elizabeth Young-Collins


Elizabeth Young-Collins is a highly talented speaker and performer. Best known for her enthusiasm and energy, Elizabeth enchants her audiences, be they seven or seventy, with her wisdom, wit, and passion for people. With a B.A. in French and Modern Languages from Skidmore College, Elizabeth spent six years as an award-winning Training Supervisor for the Mass. Dept. of Employment and Training. At Boston Edison for the next two years, she both led trainings and innovated the first Trouble Information Management System training manual and program. As a professional speaker, she has delivered a wide range of programs from customer service, conflict resolution, negotiations, and English as a Second Language for companies like Marriott Hotels and the Hampton Inn. A gifted singer, Elizabeth has a unique repertoire of songs in many languages. That, coupled with her humor and substantial training expertise, makes her a dynamic and unforgettable presenter.


Speaking Presentations and Half-Day Trainings for Conferences, Women's Events, Spouse Programs


Can You Hear the Music of Your Customers?™
How to create outstanding customer service and develop empathy and rapport with people at all levels

Creating Harmony out of Crisis™ - How to deal with life's difficult challenges effectively and still find peace and joy in your life.

Multi-Cultural Symphonies™- How to appreciate and value cultural differences, as explored through music and song

 

Reviews


"Elizabeth ran a series of customer service trainings for our people and did an outstanding job. Her enthusiasm and commitment to truly assisting our staff made all the difference. She poured J her soul into what she did, and truly empathized with the needs of the employees. Her timing and sensitivity to their attention spans enabled them to absorb the material more effectively. The excellent results of the program are a direct result of her sincerity and knowledge of the material."
Ed Funk, Manager, IT Network Services Customer Service, Division of Employment & Training, Commonwealth of Mass.

"I brought in Elizabeth Young to do training work at Marriott Hotels and have been totally pleased with her professionalism and passion. She is reliable and responsible; she asked the right questions and immersed herself in the material. She throws herself into the content and cares deeply about the people she works with She is extremely well liked by the employees and the HR personnel at Marriott. I would definitely use her again and strongly recommend her."

Eileen Princelou, Director of Training, Princelou Associates.


Elizabeth Young-Collins can speak for:

  • Women's Events
  • Diversity Programs
  • Professional Conferences

 

Clients Include:


Marriott Hotels
Hampton Inns
Sun Retirement
M.I.T.
Boston Edison
A.B.L.E.
Commonwealth of Massachusetts
C.N.A.
MetCo
Milton,MA Schools
U.S. Dept. of Labor

FOR A FREE PREVIEW VIDEOTAPE, MORE INFORMATION,
DATE AVAILABILITY OR PRICING CONTACT US AT:

Professional Speakers Bureau International

Tels: (614) 841-1776 • Fax: (614) 846-3803

1112 Firth Avenue Suite 301, Worthington, Ohio 43085

 E-mail : speak@netwalk.com

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