Delorese Ambrose, Ed. D.
SINCE 1982 DELORESE AMBROSE has shared her inspiring messages on emerging workplace issues in conferences and seminars across America. A student of pathways to personal and organizational mastery, Delorese has traveled and studied with practitioners from various world cultures. She holds a Doctor of Education degree from Columbia University and has authored two books:
Leadership: The Journey Inward, and Healing the Downsized Organization. She is also co-author of the training video series Diversity Dilemmas.
Founder of Ambrose Consulting & Training, a firm dedicated to personal mastery and organizational effectiveness, Delorese provides one-on-one and group sessions for business, government, and the not-for-profit sector. Her
impressive client list includes Alcoa, AT&T, the American Red Cross, Children's Hospital of Pittsburgh, the Council of State Governments, PNC Bank Corporation, PPG Industries, Price Waterhouse, Shell Oil Company, SmithKline Beecham, and Wright Patterson Air Force Base.
Dr. Ambrose served on the faculty of Carnegie Mellon University
from 1980 to 1998 as adjunct professor of management. She continues to offer seminars in the University's executive development programs each year.
A dynamic motivational speaker, Delorese was named one of the City's 25 Most Powerful Women by Pittsburgh Magazine in 1995, and has been profiled in other industry and media publications, including Black Enterprise Magazine, the
Pittsburgh Business Times and CNN Financial News. Among her many honors are the 1994 Athena Award for "women who attain and personify the highest level of professional excellence," and the 1993 ASTD Human Resources Development Excellence Award.
She is guided by the following personal mission and values:
- Harmonizing secular concerns like profits with spiritual concerns like service
- Helping people ensoul their work with meaning so that they can attain more satisfying personal and organizational results
- Creating an inclusive "global village" where people's energies can be directed towards realization of talents and service to humanity
- Making choices at work that reflect a belief in a Higher Purpose.
Delorese lives in Atlanta surrounded by a loving extended family
The Enlightened Worker
In the wake of e-commerce, globalization, and shifting values such as the intersection of work and family, we are being called to redefine work and workplace assumptions for the 2lst Century. We must learn to form alliances with former competitors. We must
think globally as we act locally. We must replace parochial dominator models of leadership with more inclusive approaches as employee attitudes, customer needs, and employer realities shift. This course explores the transitions that employers and employees must make to meet these new demands. Using a combination of reflection exercises and dialogues you will:
- Examine the emerging new
relationships between employers, employees, customers and shareholders for the twenty-first century
- Reflect on your personal approach to work and redefine, where necessary, your work and workplace assumptions for the future.
- Use the Hagberg model of Stages of Power to better understand your personal journey as a worker and learn ways to ensoul your worklife with greater clarity and meaning.
- Learn ways to motivate yourself and your workforce (if you supervise others),
as well as ways to restore trust and trustworthiness in turbulent or uncertain times.
- Clarify personal vision, mission and goals for the work you chose or for the work that has chosen you, and develop an effective model of personal and organizational success.
- Devise a personal plan for "living a life, while making a living."
Valuing and Managing Our Differences
Our organizations are becoming more global and our customers more diverse. To remain competitive in the years ahead, we need new skills for valuing and managing both our internal differences and the differences among those we serve. This lively,
eye-opening one-day experience will allow you to:
- Better understand the challenges and opportunities of working with diverse employees and serving diverse clients
- Explore the many dimensions of workplace and customer diversity including age, gender, race, sexual orientation, family status, education, and values.
- Appreciate how these differences serve as filters for our
experiences and how they shape the behavioral choices we must make in order to be more effective at interpersonal relations and customer service
- Examine personal biases and learn ways to manage these for more effective results in our dealing with others
- Identify interpersonal and supervisory diversity dilemmas at work and learn key problem-solving skills for addressing these dilemmas.
WHO SHOULD ATTEND?
EMPLOYEES AT ANY ORGANIZATIONAL LEVEL. (COURSE EXERCISES AND EMPHASIS ARE MODIFIED TO REFLECT DIFFERING PERSPECTIVES AND CONCERNS OF MANAGERS, PROFESSIONALS, SUPPORT STAFF, NON-EXEMPT EMPLOYEES, AND SO