Charles R. Smyser

 

Jim "Basketball" Jones


Summary

Diverse administrative, managerial and production success in fast paced, high production, creative, team-oriented environments. Demonstrated understanding of various cultures, trends & technologies, with innovative, customer-driven products designed to accomplish specific goals. Highly effective in managing, expanding & coordinating departments, and training staff. Successfully demonstrated the skills of working effectively with people from diverse cultural backgrounds and unifying them into a high performance team. Outstanding analysis, communication, organization, planning and process-oriented leadership skills applied with attention to detail, enthusiasm, flexibility, humor, ingenuity and persistence.

Strengths


Building Trust and Rapport
Working with Diverse Cultures
Program, Project Management
New Business Development
Seeing; Understanding the Big Picture
Building Consensus
Public Speaking
Process Improvement
Training, Teaching, Mentoring
Organizing, Implementing

Selected Achievements

Opened a record 45 new company operated profit centers in 12 months, a total increase of 47%, surpassing the previous record of 13.

Achieved average unit sales of a new product between 2,000 and 14,000 per day, exceeding the sales of other products.

Virtually eliminated completed product waste resulting in annual system-wide savings of $4,000,000.

Achieved Operations and Training department staffs' self-sufficiency for the Beijing and Guangzhou markets resulting in G&A cost savings of $300,000.

Developed a comprehensive, multi-disciplined training and development program for China Market Managers. Currently used throughout China in 18 different provinces and municipalities, impacting over 350 profit centers.

Opened the world's biggest and highest transaction count McDonald's restaurant in Beijing, China. First day transaction counts set a world record of over 14,000.

Launched the first McDonald's kiosk location, resulting in a 50% annual sales increase for the host restaurant, which initiated a rapid expansion approach for McDonald's worldwide.

Professional Experience

Global Executive Development Services, LLC, Columbus, Ohio 2001-present. Founder & Managing Director (An executive coaching and team development, organization design, and change consulting firm.)
Current and recent clients include the law firm of Kegler, Brown, Hill, and Ritter, McDonald's Corporation, Professional Planning Consultants, Inc., Progressive Medical Inc., Donatos Pizzeria Corporation, Grote Co., Frank Gates Service Company, Batteries Plus, Franklin County Board of Elections, Paramount Financial Group, Compuware Inc., and the Mid-Ohio Regional Planning Commission

Donatos Pizzeria Corporation, Columbus, Ohio 2000-2001
Executive Director of Global Executive Development
(A regional restaurant chain and wholly owned subsidiary of McDonald's Corporation, with 197 restaurants located in 8 states and projected system wide sales over $180 million.)
Coached and trained the senior management team on improving individual and team performance.
Increased sales volumes of new restaurants compared to previously opened restaurants by 50%.
Decreased food and labor costs by $3,000,000 in existing restaurants.

McDonald's Corporation, Oak Brook, Illinois 1985-2000
(A retail restaurant chain with 28,000+ locations in 118 countries and system wide sales of over $42 billion.)

Director of International of Operations and Training, Asia (4 years)
Directed and developed the Operations and Training Department staffs for 13 Asian countries. Designed and implemented restaurant operations process for a product that was expanded throughout Asia and is currently being introduced in Latin America. Achieved self-sufficiency ratings for country Operations and Training Departments staffs resulting in G&A cost savings of over U.S. $500,000.
Developed, modified, and delivered skill training curriculum for Asia Mid-Management staffs and
Department Heads resulting in annual G&A cost reductions of over U.S. $350,000.

Multi-Department Head, International Operations and Training, Asia (3 years)
Led the development of new joint venture partners in Asia, selection and development of their Operations and Training Department staffs, and first time country openings.
Opened the first restaurants in Pusan, South Korea, and Jakarta, Indonesia with first year sales of over U.S. $2.5 and U.S. $5.5 million respectively. Established Training Departments for China, Indonesia, and Pusan, South Korea.

Senior International Operations Manager, Asia (3 years)
Led the development of new joint venture partners in Asia, the selection and development of their Operations and Training Department staffs, and first time country openings. Opened the first restaurant in Guangzhou, China that broke the Beijing first day transaction world record by achieving over 15,000.
Achieved U.S. $100,000 cost savings by establishing and developing the first training departments in Malaysia and Thailand.

International Operations Manager, Asia (3 years)
Led the development of a new joint venture partner for South Korea, the selection and development of their Operations and Training Department staffs, as well as the on-going staffs in 5 countries in Asia.
Opened the first McDonald's restaurant in South Korea to record first week sales of over $100,000.

Professor - Hamburger University (2 years)
Delivered Advanced Operations training to McDonald's executives from all over the world. Led the organization and operation of the Equipment Training Laboratories at Hamburger University.
Certified as the only professor qualified to deliver all 24 different classes taught at Hamburger University.
Led the development and production of all equipment skill-training courses, including the development of lesson plans, visuals, and videotape training aids.

Awards Received

"Alpha" Award: among the first recipients of McDonald's National Training award for "making a difference" through people development.
Hamburger University "Training Excellence" Award.
"President's Award" for significant outstanding performance.
McDonald's "Partner" Award acknowledging significant, on-going and overall career performance
contributions to the McDonald's System.

Education

Bachelor of Business Administration - Management and Organizational Behavior
University of Washington, Seattle, Washington

Bachelor of Arts - Psychology (Leadership and Social Psychology)
University of Washington, Seattle, Washington

Professional Accreditations

Certified Practitioner for administering and interpreting the Myers-Briggs Type Indicator, and qualified to administer and interpret the Murphy-Meisgeier Type Indicator, and the FIRO-B Instrument.

Certified Practitioner for administering and interpreting the Herrmann Brain Dominance Instrument.

Certified facilitator for VitalSmarts, LC programs including Crucial Conversations and Performance Coaching

Certified facilitator for Franklin Covey's 7 Habits of Highly Effective People, 4 Roles of a Leader, and What Matters Most workshops.

Certified facilitator for Partners in Leadership, Oz Principle - Creating A Culture of Accountability.

Certified facilitator for Development Dimensions International (DDI), Interaction Management workshop.

Certified instructor for the National Restaurant Association "Serve-Safe" Food Safety Program.

Professional Associations

Board member for the Columbus Literacy Council
Member, Association for Psychological Type, International and Columbus affiliations
Member, National Speakers Association, National and Ohio affiliations
Member, American Society for Quality, National and Columbus Affiliations
Member, Asian American Commerce Group
Member, International Coaching Federation, International and Columbus affiliations
Member, American Society for Training and Development, National and Columbus affiliations
Member, International Society for Performance Improvement, International and Columbus affiliations
Member, Society of Human Resource Management, International, Columbus and Pittsburgh affiliation

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