Celeste Warner began her career in direct sales and started corporate sales training in 1989. Experienced in news writing and public relations writing, Celeste developed
her marketing and sales training techniques while directing the marketing efforts of a major healthcare corporation. She continued to develop and refine her messages and her professional presentation style working with such corporations as Coopers & Lybrand, BankBoston and Oasis Healthcare.
Celeste has a variety of presentation
topics that ca be customized for your particular company's needs. She delivers her messages in a lively, enthusiastic manner that makes people want to join in and succeed. If your business has flat sales and flatter employee morale, call Celeste for a wake-up call for your company. She will be happy to arrange a meeting and discuss a communicatons presentation to meet your company's goals.
TLC - Think Like The Customer!TM
Your Audience Will Want To:
rethink their approach to their customers.
- view customer's complaints and concerns as opportunities for building relationships.
- enjoy taking responsibility for their successes and challenges.
- create an in-house customer service policy to support their new TLC habits.
- develop and hone their professional customer service skills for personal pleasure and profits.
& MOST IMPORTANTLY turn satisfied customers into unpaid salespeople!
Rave Reviews for Celeste!
"Our employees loved it! Her enthusiasm and delivery style was just what we needed. The response was overwhelming and Celeste was excellent." Patty Sanford, BLUECROSS BLUESHIELD
"Celeste is dynamic, energetic and engaging. Her expertise is quickly evident and her ability to use that expertise in training is remarkable." Dana Molher-Faria, BRIDGEWATER STATE COLLEGE
and entertaining trainer, Celeste motivated my entire team to 'TLC-Think Like the Customer.' Our team even won a JCPenny sales award." Jim Nichols, JCPENNY
"It amazed me that Celeste kept the same level of energy and excitement throughout the
class. She made you want to listen and learn about what she was saying." Cheryl Bonina, DATA GENERAL
"In this 'cookie-cutter' world of standard solutions, your tailored approach to our needs and your passionate and enthusiastic delivery stands out."
Hugh J. Mellrevey, PAINE WEBBER
"Ms. Warner's professional approach coupled with her energetic style leaves her audiences breathless, and created performance changes that we could not create internally." Brian Waters, HEALTHCARE SERVICES GROUP, INC.