Professional Speakers Bureau International
HOWARD E. HYDEN
TOPICS - • Customer Loyalty • Customer Retention
• Customer Satisfaction • Customer Service
• Strategic Planning • Leadership• Marketing • Values

HOWARD E. HYDEN - PROGRAMS

  • Add Value or Stay Home: 7 Keys to Differentiating Yourself in a "me too" Business World
  • Big "M" vs. Little "m": Master Big "M", or miss the MARKeting
  •  What's Your Company's DNA? Drive Change Before Your Customer Do
  • You Can't Cut Your Way to Prosperity: 7 Powerful Financials that are NOT on Your Financial Reports
  • Employee Motivation in Tough Times: 7 Ways to Fuel the Fire in Employee Performance
  • How to Compete in a Down Market: 10 Ways to Beat the Competition

HOWARD E. HYDEN - BIOGRAPHY

He has been invited to speak at numerous national conferences including Inc. Magazines Annual Conference on "Growing Your Business". He is constantly rated as one of the best if not the best presenter at these conferences. He is also rated as one of the top speakers for Vistage, an International organization of CEO’s He has an MBA graduating with honors from Pepperdine University. He is founder/CEO of The Center for Customer Focus, a firm specializing in workshops that assist clients to increase their competitive advantage through increasing their customer focus. The Center for Customer Focus specializes in working with small businesses to help them beat the competition. Prior to founding his own company, he was a senior executive executive for a fortune 100 company. Business units that reported to Howard dominated sales performance and set record highs. His last assignment was to change the culture of the company Howard did research at Stanford, Duke, Harvard, Kellogg & Pepperdine on Organizational development and behavior. He took this knowledge of corporate culture and behavior and combined it with his extensive marketing expertise to design the tools to change the culture to one of being Customer Focused. Many executive directors of associations as well as other organizations have commented that he is “The Master” on this topic. Howard's experience is obvious. Many of his concepts are unique and not obvious until Howard explains them with his gift of “Speaking Graphically” then they become obvious. That and his infectious energy level is why audiences rate him so high.

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HOWARD E. HYDEN - MEDIA

This book we'll teach you how to increase your"learning velocity.” Many pragmatic tools on how to learn from the customer are discussed in this book. Employees have grossly under estimated how much value they can bring to the customer. Management has also underestimated the employees potential as well. This book will also discuss how the customers weakness can be your opportunity to add value. When there is a crises it Could be considered a huge problem. However if you"Excel in the crises" It Just might be a huge missed opportunity. If you are very self-centered, you might find the concepts outlined in this book very difficult to swallow. However, if you are a giver and worry more about what you can contribute as opposed to what you can get out of it, then this book Will be very palatable. "Outside-in thinking" can be a significant game changer but only if you're willing to give more value to your employees and your customers.
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