Professional Speakers Bureau International
Customer & Employee Experience Expert
Keynote Speaker | Best Selling Author
charles ryan minton
TOPICS - • Challenge• Change Management
• Customer Experience • Customer Service
• Employee Experience• Inspirational
• Leadership • Management
charles ryan minton - PROGRAMS
- THANKS FOR COMING IN TODAY! CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE!
- THE POWER OF B.P.A. - BLOWING PEOPLE AWAY (BOTH YOUR CUSTOMERS AND YOUR EMPLOYEES)!
- WINNING CUSTOMER EXPERIENCE STRATEGIES
“I believe one of the most important responsibilities of any leader is to create an environment where their team genuinely enjoys coming to work. That is the first step in creating a world-class customer service culture.”
— CHARLES RYAN MINTON
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“Charles Ryan Minton’s hands-on, real world experience was a highlight of our recent annual conference. He was an attendee favorite and received the highest possible ratings for his keynote connecting customer service, employee engagement, and the profitability of our businesses. Attendees are saying his keen and usable insights are not to be missed. We’re certain to make him a regular contributor at future events.”
— JOSEPH SAVARISE, Executive Director, Ohio Hotel & Lodging Association
“Our franchisees walked away highly energized and motivated, and more importantly equipped with very real and tangible strategies and tactics that will immediately benefit their business. Ryan’s keynote was “spot on” with messaging, and his engaging and entertaining style captured the audience from beginning to end. Ryan’s presentation exceeded our expectations (which were high), and I highly recommend him for anyone in the service business. Home run!”
— DAN KIRWAN, President & CEO, The Maids International
“As a 26 year leader at the Disney Company, people often ask me the secret to Disney’s mystical customer experience. The truth is, it’s all about creating a culture of extraordinary customer service. I’ve personally worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory.”
— MARK DAVID JONES, President, Small World Alliance and former Disney executive
charles ryan minton - BIOGRAPHY
Charles Ryan Minton is a Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International and InterContinental Hotels Group.
As a Hotel Executive, Ryan's ability to assemble dynamic teams, to create environments where employees feel valued and empowered and his capacity to identify inefficiencies led to record breaking revenues, profits and some of the highest recognition in hospitality.
Ryan sits on the Newsweek Expert Forum Panel and has been named in the Top 4 on Global Guru’s list of “World’s Best Hospitality Speakers, Trainers and Thought Leaders.”
Ryan is a graduate of Miami University. He resides in South Florida with his better half Tressa, their son Charlie and their crazy pups Mason and Sasha.
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charles ryan minton - MEDIA
“For years my management team has had the same three great customer service books as required reading. I have not found a book (and I’ve read them all) worthy of adding as mandatory reading for our team until now! I’ve found a fourth in Charles Ryan Minton’s “Thanks for Coming in Today.” I will be putting this book in the hands of every one of my team members. It’s that good. This is a winner!”
— MIKE HAMILTON, Franchisee, Chief Operating Officer, Planet Fitness Midwest
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Charles Ryan Minton's Book
Thanks for Coming in Today
Creating a Culture Where Employees Thrive and Customer Service is Alive
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable. With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.
Contact Us for More Information
Book a speaker through PSBI onlineor over the phone at
(347) 850-7510